Sales and aftercare support at FermionX
Our sales and aftercare team have a dedicated account manager who will work closely with you to fully understand your technical requirements through clear communication before on-boarding the job.
During each step of the process, the team will ensure targets are met and will also be on hand to answer any queries related to your account.
Our sales and aftercare team are always striving to improve our services and offerings to deliver the best experience to our customers. They continually welcome regular feedback and insights through customer survey responses.
Sales and aftercare team
Gary Rice
As Technical Sales Manager, my role is to assist you with all of your technical onboarding requirements.
Scott Jones
As Business Development Manager, my role is to liaise directly with you regarding all aspects of your journey with us.
Flexible sales contracts
At FermionX Manufacturing, we offer flexible sales contracts to
support all customer requirements and specifications.
- Spot buy – your job will be built and shipped to order
- Scheduled order –pre-determined dates and fixed quantities
- Call-off – we build to a specified quantity for the year, you’re able to call-off stock on an ad hoc basis.
Our team are on hand to discuss the options with you and provide a plan most suited to your requirements.
What to expect from us
Working with our supply chain management team
Through close collaboration with our supply chain management team, fortnightly project reviews will keep you fully in the loop with every stage of your project(s) development.
Reporting and dashboards
At our quarterly business reviews, we discuss how we can add further value to your products and support you. This will help move the product development in the direction most beneficial to you, ensuring you experience optimal success with us.
Design for Manufacture
At FermionX we offer electronics design for manufacture support. We have onsite engineers who can provide guidance and feedback on your projects. Our cooperation with a trusted network of designers can further support your idea through to production.
Whether you require full PCB assembly, box-build or are simply looking to supplement your electronic manufacturing capability, we can support you.
